How ordering works
Ordering takes four simple steps. You confirm your order on WhatsApp before pickup or delivery.
Build your inquiry
Browse the catalogue and add the products you need to your inquiry list. You can add quantities or questions in the notes.Send your inquiry
Send it from the website or on WhatsApp. Include your name and phone or WhatsApp number so we can reach you.Get your quotation
Our staff send you a quotation link on WhatsApp with prices and minimum order quantities.Confirm and receive
Confirm your order on WhatsApp. Then pick it up at one of our branches, or get it delivered.
Packs & minimum order
We are a wholesale supplier, so our products are sold in packs and cartons.
- Where a price is listed, the product page shows the price per pack and how many pieces are in each pack.
- Where a product has a minimum order, it is shown on its product page.
- Your quotation confirms the minimum order for every item on your list.
Prices & quotations
Prices on our website are wholesale prices per pack. If a product doesn't show a price yet, ask us and we'll include it in your quotation.
Your quotation arrives on WhatsApp as a link. It lists the prices and minimum order quantities for the products you asked about. Pay when you collect your order or by bank transfer. We confirm the details on WhatsApp when you confirm your order.
Delivery & pickup
Delivery in Lahore
Delivery in Lahore is booked via inDrive. The receiver pays the delivery charge directly.
Outside Lahore
Ask us on WhatsApp. We deliver across Pakistan and will confirm the delivery option and cost for your city.
Pickup from our branches
You can collect your order from any of our three Lahore branches.
Anarkali (HQ)
Shop #4, Sheikh Abdul Market, 11 Abkari Road, Anarkali Bazaar, Lahore
Mon–Sat 10 AM–8 PM
Sunday closed
Johar Town
357 Johar, Block N, Block R1 Phase 2, Johar Town, Lahore
Mon–Sat 9 AM–9 PM
Sunday 10 AM–4 PM
Gulberg
111D-5, Ground Floor, Markaz Plaza, Main Market, Gulberg 2, Lahore
Mon–Sat 9 AM–9 PM
Sunday 10 AM–3 PM
Returns & claims
We want every order to arrive right. If something is wrong, these steps help us fix it quickly.
1. Check your order at delivery or pickup
Count the cartons. Check the items, the quantity and any visible damage in front of the rider or our staff.
A wrong item, a short quantity or a visibly damaged carton must be reported before the rider leaves. Send a photo or video on WhatsApp, or write a note on the invoice.
2. Within 48 hours of delivery or pickup: damage inside sealed cartons
If cartons were sealed when they reached you and you find damage inside, tell us within 48 hours of delivery or pickup. Send a continuous, uncut unboxing video that shows our label or seal.
3. Within 7 days of delivery or pickup: defects and change of mind
- Manufacturing defects: report them within 7 days of delivery or pickup.
- Change of mind: you can return unopened, sealed cartons with our label within 7 days of delivery or pickup. You pay the delivery both ways.
What we can't take back
- Opened food-contact cartons or loose pieces, unless they are defective.
- Custom or printed orders, unless they don't match the proof you approved.
- Damage from storage, heat or moisture after delivery.
- Goods without our label or seal.
Replacement, refund or store credit
- Our mistake or a defect: we replace the item. If we can't replace it, we refund you. For defects or our mistakes, we cover the return delivery.
- Change of mind: you receive store credit.
How to make a claim
Send your order details with photos or video on WhatsApp (+92 321 9420828). We reply within 2 working days.
Bring returns to any of our three branches.
Frequently asked questions
How do I place an order?
Add the products you need to your inquiry list on our website and send it, or message us on WhatsApp. Our staff reply on WhatsApp with a quotation link showing prices and minimum order quantities. Confirm your order on WhatsApp, then pick it up at a branch or get it delivered.
Is there a minimum order?
Our products are sold in wholesale packs and cartons. Where a product has a minimum order, it is shown on its product page. Your quotation confirms the minimum order for every item on your list.
How does delivery work in Lahore?
Delivery in Lahore is booked via inDrive. The receiver pays the delivery charge directly.
Do you deliver outside Lahore?
Yes, we deliver across Pakistan. Ask us on WhatsApp and we'll confirm the delivery option and cost for your city.
Can I collect my order from a branch?
Yes. You can pick up from our Anarkali, Johar Town or Gulberg branch in Lahore. Anarkali is open Mon–Sat 10 AM–8 PM and closed on Sunday. Johar Town is open Mon–Sat 9 AM–9 PM and Sunday 10 AM–4 PM. Gulberg is open Mon–Sat 9 AM–9 PM and Sunday 10 AM–3 PM.
How do I pay?
Pay when you collect your order or by bank transfer. We confirm the details on WhatsApp when you confirm your order.
Can I return goods if I change my mind?
Yes, within 7 days of delivery or pickup, as long as the cartons are unopened, sealed and still carry our label. You pay the delivery both ways, and you receive store credit.
What if my order arrives damaged or wrong?
Check your order at delivery and tell us before the rider leaves if anything is wrong, short or visibly damaged. Report damage inside sealed cartons within 48 hours of delivery or pickup with an uncut unboxing video. Send your order details with photos or video on WhatsApp and we reply within 2 working days. If it was our mistake or the item is defective, we replace it, or refund you if we can't replace it.